Griffis, Brad
2009-08-06 17:17:06 UTC
Hi all,
Maybe someone from Montavista or anyone else with experience using Montavista tools can help answer my question.
A customer recently discovered "the hard way" that once your one year support contract with Montavista expires that your compiler ceases to function. The customer's product is more or less complete, but it could be in production for a lengthy amount of time (10 years). During that time it's likely that a few bug reports will come in and they will need to rebuild some things. Normally a customer would expect to fix the bug and make a firmware update, but that's not possible since their compiler is crippled! So what is recommended in this situation?
In general I think Montavista provides a great service to customers and to the community. I highly recommend Montavista to customers, particularly those customers who are not Linux gurus. This compiler issue is a bit sticky though and I hope there is some kind of clean solution where both Montavista and our customers can be happy.
Thanks,
Brad
---------------------------------------------------------------------
Brad Griffis
Technical Staff - DSP Applications
Texas Instruments
Schaumburg, IL
Office: 847-517-4699
Fax: 847-517-4576
Maybe someone from Montavista or anyone else with experience using Montavista tools can help answer my question.
A customer recently discovered "the hard way" that once your one year support contract with Montavista expires that your compiler ceases to function. The customer's product is more or less complete, but it could be in production for a lengthy amount of time (10 years). During that time it's likely that a few bug reports will come in and they will need to rebuild some things. Normally a customer would expect to fix the bug and make a firmware update, but that's not possible since their compiler is crippled! So what is recommended in this situation?
In general I think Montavista provides a great service to customers and to the community. I highly recommend Montavista to customers, particularly those customers who are not Linux gurus. This compiler issue is a bit sticky though and I hope there is some kind of clean solution where both Montavista and our customers can be happy.
Thanks,
Brad
---------------------------------------------------------------------
Brad Griffis
Technical Staff - DSP Applications
Texas Instruments
Schaumburg, IL
Office: 847-517-4699
Fax: 847-517-4576